Refund Policy

Last Updated: January 1, 2024

Thank you for choosing utvobitnest. We value your satisfaction and strive to provide high-quality content and services. This Refund Policy outlines our guidelines for refunds and cancellations of subscriptions and purchases made through our website at utvobitnest.com (the "Site").

By using our Site and services, you agree to this Refund Policy. Please read this policy carefully before making any purchases.

1. Subscription Services

1.1. Subscription Cancellations

You may cancel your subscription to our premium content services at any time through your account settings or by contacting our customer support team. Upon cancellation, you will continue to have access to the subscription services until the end of your current billing period. We do not provide partial refunds for unused portions of the current billing period.

1.2. Automatic Renewals

Our subscription services automatically renew at the end of each billing cycle unless canceled by you before the renewal date. You can manage your subscription settings and turn off auto-renewal through your account dashboard or by contacting customer support.

1.3. Free Trial Periods

If we offer a free trial period for our subscription services, you will not be charged during the trial period. If you do not cancel your subscription before the end of the trial period, your subscription will automatically convert to a paid subscription, and your payment method will be charged accordingly.

2. Digital Content Purchases

2.1. E-Books, Guides, and Other Digital Products

Due to the nature of digital products, all sales of e-books, guides, downloadable content, and other digital products are final once the download or access has been provided. We do not offer refunds for these items unless:

• The product is found to be defective or corrupt and cannot be accessed properly;
• The product was not delivered to you due to a technical error on our part;
• The product description was materially misrepresented on our Site.

If you believe one of these exceptions applies to your purchase, please contact our customer support team within 7 days of purchase with details of the issue.

2.2. Streaming Content

For streaming content or webinars purchased individually (not as part of a subscription), we do not offer refunds after the content has been accessed or the live event has taken place. If you were unable to access purchased streaming content due to technical issues on our end, please contact customer support within 24 hours of the scheduled access time for assistance or potential refund.

3. Event Tickets and Workshops

For virtual or in-person events, workshops, or seminars:

• Cancellations made 14 or more days before the event: Full refund minus a 10% processing fee.
• Cancellations made 7-13 days before the event: 50% refund.
• Cancellations made less than 7 days before the event: No refund available.

In lieu of a refund, we may offer you the option to transfer your ticket to another person or to a future event of similar value.

If we cancel or reschedule an event, you will be offered either a full refund or the option to transfer your registration to the rescheduled event date or an alternative event.

4. Physical Products

Although utvobitnest primarily provides digital content and services, if we offer any physical merchandise or products:

• Returns of unused, unopened items in original packaging will be accepted within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
• Items must be in their original condition with all tags and packaging intact.
• The customer is responsible for return shipping costs unless the return is due to our error (such as sending the wrong item or a defective product).
• Refunds will be processed within 14 business days of receiving the returned item.

To initiate a return, please contact our customer support team for a return authorization and shipping instructions.

5. Exceptions and Special Circumstances

5.1. Technical Issues

If you experience technical issues that prevent you from accessing or using our services or products, please contact our technical support team immediately. We will work with you to resolve the issue and may offer a refund if the problem cannot be resolved.

5.2. Extraordinary Circumstances

We understand that extraordinary circumstances may arise. In cases of serious illness, bereavement, or other exceptional situations, we may consider refund requests outside our standard policy on a case-by-case basis. Please contact customer support with relevant documentation.

6. How to Request a Refund

To request a refund, please contact our customer support team through one of the following methods:

• Email: [email protected] with the subject line "Refund Request"
• Phone: +359014356092 during our business hours (Monday-Friday, 9:00 AM - 6:00 PM EET)
• Contact form: Available on our website's Contact page

Please include the following information in your refund request:

• Your full name and email address used for the purchase
• Order or transaction ID (if available)
• Date of purchase
• Name of the product or service purchased
• Reason for requesting a refund
• Any relevant supporting documentation

7. Refund Processing

Approved refunds will be processed using the same payment method used for the original purchase unless otherwise agreed. Refunds typically appear on your account within 5-10 business days, depending on your payment provider's policies.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will become effective immediately upon posting on our Site. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy. We encourage you to review this policy periodically for any changes.

9. Contact Us